Privacy Policy

Effective Date: 25 August 2025
Last Updated: 25 August 2025

Introduction

Welcome to SuperMoo ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video hosting platform and services available at supermoo.co (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide to Us

Account Information: When you create an account, we collect:

  • Name and email address
  • Username and password
  • Company name and billing information (for paid plans)
  • Profile information you choose to provide

Content: We collect and store:

  • Videos you upload to our platform
  • Video metadata (titles, descriptions, tags, thumbnails)
  • Custom player settings and branding preferences
  • Comments and interactions on videos

Communications: We collect information when you:

  • Contact our customer support
  • Participate in surveys or feedback forms
  • Subscribe to our newsletters or marketing communications

Information We Collect Automatically

Usage Data: We automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our Service
  • Video viewing statistics and engagement metrics
  • Referring websites and search terms

Cookies and Similar Technologies: We use:

  • Essential cookies for Service functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • Marketing cookies (with your consent) for advertising

Video Analytics: We collect:

  • Video play counts and completion rates
  • Geographic location of viewers (city/country level)
  • Device types and browsers used for video playback
  • Bandwidth and streaming quality metrics

How We Use Your Information

We use your information to:

Provide and Improve Our Service:

  • Host, deliver, and stream your videos
  • Customize video players to match your branding
  • Process payments and manage subscriptions
  • Provide customer support and technical assistance
  • Analyze usage to improve our platform and features

Communications:

  • Send account-related notifications and updates
  • Respond to your inquiries and support requests
  • Send marketing communications (with your consent)
  • Notify you about changes to our Service or policies

Legal and Security:

  • Comply with legal obligations and enforce our terms
  • Protect against fraud, abuse, and security threats
  • Maintain the integrity and security of our Service

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party providers who help us:

  • Process payments and billing
  • Provide cloud hosting and content delivery
  • Analyze usage and performance metrics
  • Deliver customer support services

Video Viewers: When you embed videos or share video links:

  • Viewers can see video content you've made publicly available
  • Basic viewing analytics may be visible to viewers
  • Video metadata (titles, descriptions) you've made public

Legal Requirements: We may disclose information when required by:

  • Valid legal process (subpoenas, court orders)
  • Government requests for national security purposes
  • Protection of our rights, property, or safety
  • Investigation of potential violations of our terms

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure data centers with physical access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices
  • Multi-factor authentication options for accounts

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

  • Provide our Service and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Account Data: Retained while your account is active and for a reasonable period after closureVideo Content: Retained according to your account settings and applicable lawAnalytics Data: Typically retained for up to 2 years for business analysis

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability: Request a copy of your personal informationCorrection: Update or correct inaccurate informationDeletion: Request deletion of your personal informationRestriction: Limit how we use your informationObjection: Object to certain uses of your informationWithdrawal: Withdraw consent for marketing communications

To exercise these rights, contact us at [team@supermoo.co].

Cookie Preferences: You can manage cookie settings through your browser or our cookie preference center.

International Data Transfers

SuperMoo is based in [Insert Country]. If you access our Service from outside this jurisdiction, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a prominent notice on our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [team@supermoo.co]

For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.