Terms of Service

Last Updated: January 26, 2026

Provider: SuperMoo Ltd ("We", "Us", "Provider")

Registered Address: 37 Chynowen Parc, Cubert, TR8 5HD, United Kingdom

PART A: KEY TERMS

The following table outlines the specific variables of your subscription. These Key Terms incorporate the Standard Terms (Part B) by reference.

 

Agreement Start Date:

The date the Customer creates an Account or purchases a subscription Plan.

Governing Law:

The laws of England and Wales.

Dispute Resolution:

Any dispute arising out of or in connection with this Agreement shall be resolved exclusively in the courts of England.

Services:

The cloud-based video hosting, transcoding, streaming, and analytics software-as-a-service solutions provided by SuperMoo.

Authorized Purpose:

To upload, manage, and stream video content for internal business or commercial purposes, subject to our Acceptable Use Policy. This excludes any use for illegal activities or hosting prohibited content.

Support Services:

Technical assistance provided on a "reasonable efforts" basis to ensure the effective use and operation of the Services, including issue resolution and access to user documentation.

Usage Limits:

The Customer’s use of the Services is subject to the specific limits of their selected Plan (e.g., Storage Cap, Bandwidth Limit, Video Count). These limits are detailed on the SuperMoo pricing page or Order Form.

Overage Fees:

If the Customer’s usage exceeds the limits of their Plan, SuperMoo reserves the right to charge overage fees at the current rates listed on our website, or require an upgrade to a higher Plan.

Data Export Period:

30 days post-termination. The Customer may export their data during this window.

Data Deletion Period:

30 days post-termination. After this period, SuperMoo will permanently delete Customer Content.

Publicity:

The Customer permits the Provider to use its name and logo ("Customer Marks") during the Agreement Term to identify the Customer as a user of the Services in promotional materials.

PART B: STANDARD TERMS

1. ORDER OF PRECEDENCE

This Agreement is comprised of the following documents, listed in order of precedence:

  1. The Key Terms (Part A above) and the specific details of your selected Plan (Order Form);
  2. Any Supplemental Documents (e.g., DPA, SLA); and
  3. These Standard Terms.

2. RULES OF INTERPRETATION

In this Agreement: section headings will not affect interpretation; reference to a "person" includes a natural person and a legal entity; and a reference to "writing" includes email and notifications given through the Services.

3. USE OF SERVICES

3.1 Provision and Use. During the Agreement Term, the Provider shall provide the Services to the Customer in accordance with the terms of this Agreement.

3.2 Customer Obligations. The Customer agrees to:

  • (a) Use the Services solely for the Authorized Purpose;
  • (b) Ensure that only Authorized Users use the Services;
  • (c) Refrain from reverse engineering, decompiling, or attempting to obtain source code of the Services;
  • (d) Not use the Services to build a competitive product;
  • (e) Refrain from uploading viruses, malicious code, or unlawful material; and
  • (f) Not use the Services to train artificial intelligence models.

4. DATA AND SECURITY

4.1 Customer Content. "Customer Content" means all video files, data, and materials uploaded by the Customer. Customer Content remains the property of the Customer.

4.2 Responsibilities. The Customer is responsible for the legality and accuracy of the Customer Content and for obtaining all necessary consents before uploading. The Customer must notify the Provider promptly of any unauthorized access.

4.3 Data Security. The Provider shall maintain appropriate administrative, physical, and technical safeguards to protect the security and confidentiality of Customer Content. The Provider agrees to notify the Customer of any security breaches adversely impacting Customer Content within 72 hours.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Ownership. The Provider owns all intellectual property rights in and to the Services and Documentation.

5.2 Feedback. Any suggestions or feedback provided by the Customer regarding the Services will vest in the Provider, who may use such feedback without restriction.

5.3 Use of Customer Content. The Customer grants the Provider the right to:

  • (a) Use Customer Content as necessary to provide the Services (e.g., hosting, transcoding);
  • (b) Anonymize and aggregate Customer Content to improve the Services, ensuring no individual is identified.

6. FEES

6.1 Payment Terms. Fees will be invoiced according to the Billing Frequency (Monthly/Annually) and must be paid in accordance with the Plan terms. Late payments may incur interest.

6.2 Non-Refundable. All fees are non-cancellable and non-refundable, except in the event of early termination by the Customer due to a material breach by the Provider.

6.3 Disputed Payments. To dispute an invoice, the Customer must notify the Provider in writing within 30 days. Undisputed portions must be paid by the due date.

7. TAXES

7.1 Applicability. All fees are exclusive of applicable taxes (VAT, GST, Sales Tax), which shall be paid by the Customer.

7.2 Collection. If the Provider is legally required to collect Taxes (e.g., UK VAT), these will be itemized on the invoice and must be paid by the Customer.

8. WARRANTIES

8.1 Provider Warranties. The Provider warrants that the Services will perform in substantial conformity with the Documentation and that reasonable steps will be taken to keep the Services free from viruses.

8.2 Disclaimers. To the maximum extent permitted by law, the Services are provided "AS IS" and "AS AVAILABLE." The Provider disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

9. LIMITATION OF LIABILITY

9.1 Liability Cap. Each Party’s total aggregate liability shall not exceed the fees paid in the 12 months preceding the claim.

9.2 Exclusions. Neither Party will be liable for indirect, special, or consequential damages, or loss of profits, revenue, or data.

9.3 Exceptions. The Liability Cap does not apply to payment obligations, indemnification for IP violations, fraud, or wilful misconduct.

10. INDEMNITIES

10.1 Indemnity by Provider. The Provider agrees to defend the Customer against third-party claims that the Services directly infringe a patent, copyright, or trademark, provided the Services are used in accordance with the Agreement.

10.4 Indemnity by Customer. The Customer agrees to defend the Provider against third-party claims that the Customer Content infringes intellectual property rights or violates applicable law.

11. CONFIDENTIALITY

Each Party agrees to use the other’s Confidential Information solely for the purposes of this Agreement and to protect it with the same level of care as its own. Upon termination, the receiving Party will destroy or return Confidential Information upon request.

12. TERM AND TERMINATION

12.1 Term. This Agreement automatically renews for successive terms (matching the billing cycle) unless either Party provides notice of non-renewal.

12.2 Termination for Cause. Either Party may terminate immediately if the other Party commits a material breach (e.g., non-payment) that is not remedied within 30 business days.

12.3 Data Export & Deletion. Upon termination, the Provider will allow the Customer to export Customer Content during the Data Export Period (30 days). Following this period, the Provider will delete all Customer Content.

12.4 Suspension. The Provider may suspend Services if payments are 15 days overdue or if the Customer’s use poses a security risk or breaches this Agreement.

13. GENERAL TERMS

  • 13.1 Notices: Must be in writing to the email or postal address on record.
  • 13.3 No Partnership: Nothing in this Agreement creates a partnership or agency relationship.
  • 13.5 Assignment: Neither Party may assign this Agreement without consent, except in connection with a merger or acquisition.
  • 13.8 Governing Law: This Agreement is governed by the laws of England and Wales.
  • 13.10 Force Majeure: Neither Party is liable for delays caused by events beyond their reasonable control (e.g., natural disasters, internet failures).
  • 13.11 Entire Agreement: This Agreement constitutes the entire agreement between the Parties and replaces all prior agreements.

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